Frequently Asked Questions

The item you’re trying to order might not be available for the date or location you’ve chosen. If you’re seeing an error message, it’s worth clearing your cache and cookies in case something in the background is causing the problem. If it’s still not working, please give us a call and we’ll be happy to help you place your order.

If you’ve just placed an order and need to make a change or cancel it, please get in touch as soon as you can and we’ll do our best to help.

Because our bouquets and many of our gifts are handmade to order, we can’t make changes or cancel an order once they’ve been made and sent out for delivery.

At least 48 hours of notice really helps, especially during busy times like Valentine’s Day, Mother’s Day and Christmas.

Once you’ve entered your payment details and clicked ‘Make payment’, you should see an order confirmation on screen which will include your order number and the details of your gift. We’ll also send a confirmation email to the email address you used at checkout.

If you’re not happy with your order, we’re really sorry. Let us know and we’ll do everything we can to make things right.

We make all of our bouquets by hand on the day they’re delivered, so no two are ever exactly the same. The photos on our website are there to give you a sense of the style, colours and overall look, your bouquet might not look exactly like the picture but it will be just as beautiful.

If you’ve left us any notes when placing your order, we’ll always take those into account. On the day, we choose the freshest flowers available, consider your colour palette and the occasion, and create something unique just for you.

We offer a few different delivery options, and the easiest way to see what’s available for you is to choose your flowers or gift, then enter the delivery date and address to show the delivery options available.

Local deliveries:

• Same day
• 3 hour express delivery
• Standard delivery (anytime between 8am - 6pm). Make sure you add any specific delivery requirements when placing your order and we will do our best, (e.g. leave extra time for recipient to answer the door.)
• Morning only delivery (between 8am -12pm)
• Afternoon only delivery (Between 12pm - 6pm)
• Funeral deliveries: We sometimes deliver the day before to a Funeral Director if the funeral is in the morning. This is standard practice.

National Deliveries: We can take orders outside our local delivery area and these may be delivered by our network of Interflora florists.

International Deliveries: We can also offer International delivery through the Interflora network from £12. For deliveries overseas, please give us a call.

If no one’s in when we try to deliver your gift, we’ll do our best to leave it somewhere safe or with a neighbour. If that’s not possible, we will leave a card through the recipient's postbox with details on what happens next or how to rearrange delivery. We always take care to make sure your gift arrives safely, and we’ll keep you updated if there are any issues.

We can normally offer same day delivery if you place your order before 1pm, subject to availability. The easiest way to check if same-day delivery is available is to enter the delivery address on our website. In some areas, we even offer guaranteed Express delivery, with your gift arriving within 3 hours. If not available then please call the shop and we will see what we can do.

Yes, absolutely. We love early bookings as they help us plan ahead, and your bouquet will always be made using the freshest flowers available on the delivery day.

Yes. We’ll email you when your flowers are on the way and again once they’ve been safely delivered. If there are any issues along the way, we’ll get in touch to let you know.

Yes, our Click & Collect service is completely free, make sure you add the name of the person collecting and choose a collection time when you place your order. You’ll only pay for the flowers, with no collection charge.

When you place your order, you can choose a collection time that suits you. We just ask that you allow around an hour and a half before collecting, so that we can make up your bespoke floral gift ready for collection.

If you’re collecting on a different day, please allow an hour and a half after we open before popping in.

When you place your order, you can tell us who’ll be collecting the flowers. If that changes, just give us a call or let us know before collection.

When you come to collect, please bring your order number or order confirmation with you so we can hand over your blooms smoothly.

Most of our flowers are available for Click & Collect, with the exception of funeral tributes. Some, typically larger, designs can’t be collected on the same day, as it depends on flower availability.

When you enter your order details online, we’ll let you know if Click & Collect is available and for which days.

You can pay online with:

• American Express
• Mastercard
• Maestro
• Visa Credit
• Visa Debit
• Apple Pay
• Google Pay

If you’ve got a promo code (lucky you!), just pop it into the “Apply promotional code” box at checkout. Your discount will be applied straight away and your total will update instantly.

Noticed something unexpected with your payment? Don’t worry - we’re here to help. Get in touch with us and we'll look into your order and payment queries.

Yes, you can. Once you’ve chosen your bouquet, you’ll see a special request box (this is separate from the card message box) where you can leave notes for us. This could be something like “they love pink” or “they’re a big fan of dahlias”.

We can’t always guarantee every request can be met, but our florists put a lot of love and care into every bouquet and will always do their best. With most of our bouquets, you can also choose a colour palette, whether that’s brights, neutrals, pastels, or you can leave it up to the florist to decide.

Yes, your secret’s safe with us. If you’d like to keep it a surprise, just leave the card message box empty when you place your order. If the recipient gets in touch to ask who sent their flowers, we’ll never share your details without your permission.

Yes, of course. We know how important it is to get this right, and we’re here to support you. You can place an order online, or if you’d prefer to talk things through, you’re very welcome to give us a call.

Our team will guide you through the options and take care of everything with sensitivity and care.

If the sender hasn’t included their name in your card message, we would need their permission to share their details with you due to data sharing rules. Feel free to get in touch with us and we’ll help if we can!